Can we help?
Our highly trained skin care and makeup pros are the gold standard in the business, known for their in-depth expertise.
Product & Usage Questions
Need to find your perfect-fit foundation, a great new look or the best routine for your skin? Chat to one of our Clinique Online Consultants.
Technical & Order Questions
Live chat to solve technical issues or for help with an order whilst you’re shopping.
Skin Care & Makeup FAQs
Quick Answers for your most-asked questions from our Clinique Online Consultants.
When should I start using Clinique 3-Step?
The ideal time to start a consistent skin care program is in your early teens, or as soon as you begin to experience concerns such as breakouts or excess oil. Keeping skin properly cleansed, exfoliated and moisturised is the key to a lifetime of clear, healthy-looking skin.
How do I determine the right 3-Step Skin Care System for me?
Our Skin Diagnostic makes it quick and easy to find your customized 3-Step System. We also offer individual consultations- including photo upload and text chat online- with an Accredited Clinique Consultant from 12pm-4pm and 6pm-10pm Monday to Friday. And a visit to your local Clinique counter is also a great way to get started on a great-skin routine.
Do I need to use all 3 steps?
For the healthiest skin, yes. Clinique’s 3-Step Skin Care System is dermatologist-developed to work synergistically, with each step enhancing the next. Our gentle, non-drying soaps help loosen the dead skin flakes that Clarifying Lotions sweep away—which in turn helps skin better absorb moisture and other anti-agers.
Why does Clinique recommend a soap? Will it dry my skin?
Clinique's dermatologists believe there's no substitute for the thorough cleansing you get from soap. It's simply the best way to remove facial dirt and oil. Our non-drying bar and liquid formulas do the job gently, rinse off completely, and leave all Skin Types feeling fresh and clean—never taut or dry.
What is Clarifying Lotion and why do I need it?
Clarifying Lotion is our gentle, Skin-typed exfoliator. We call it 'the Difference-Maker'—for good reason. For drier skins, it gently sweeps away dead, flaky cells to allow moisturiser to penetrate into skin, help makeup glide on more smoothly and reveal skin's glow. For oilier skins, it sweeps away the dead skin cells and excess oil that can clog pores and promote breakouts. Skin looks fresher, feels cleaner—and makeup wear is improved, too.
What is the difference between Dramatically Different Moisturizing Lotion+ and Dramatically Different Moisturizing Gel?
Dramatically Different Moisturizing Lotion+ is a lightweight lotion that replenishes moisture and strengthens skin's moisture barrier. Dramatically Different Moisturizing Gel provides all the superior moisturising benefits—but in an oil-free gel formula that's a favourite for oilier skins.
Can Clinique be used by people with sensitive skins?
Yes! All Clinique products are allergy tested, meaning they have been clinically tested by a medical research organisation under the supervision of dermatologists. Using repeat-insult tests, if anyone in the test group demonstrates allergic contact dermatitis, the Clinique product is not released for manufacture. Additionally, because fragrance is a major cause of sensitivities, all Clinique skin care and makeup products are 100% fragrance free.
Will 3-Step Skin Care help my with breakouts?
If you usually experience that once-a-month breakout, your customised 3-Step Skin Care System will help keep skin clear. When breakouts do occur, add Acne Solutions Clinical Clearing Gel to help clear blemishes. If your breakouts are more frequent, it might be time for our Anti-Blemish Solutions Clear Skin System. It effectively treats blemishes without drying or irritating the skin, and even contains anti-irritants to help calm and soothe skin's appearance.
What's the difference between BB Cream and CC Cream?
Clinique's Age Defense BB Cream and Moisture Surge CC Cream are both oil-free, multitasking skin perfectors that offer broad-spectrum sun protection. BB Cream helps control oil and blur imperfections; it delivers moderate-to-full coverage with a semi-matte/matte finish. CC Cream helps colour-correct anything sallow, dull, grey or red; its lightweight, moisture-giving formula provides sheer-to-moderate coverage and a naturally radiant finish. Both can be worn alone or under foundation.
How do I choose a makeup primer?
Superprimer is a line of lightweight, oil-free face primers that create a smooth, perfect canvas for a flawless makeup finish. It uses opposing shades to colour correct complexion concerns so foundation shades look colour-true. Yellow corrects redness. Pink colour-corrects dullness in lighter skin tones. Soft Bronze corrects dullness in deeper skin tones. Peach colour-corrects discolourations. Lavender colour-corrects sallowness. For all skins, Superprimer Universal Face Primer smooths the appearance of fine lines and wrinkles and helps perfect the look of pores to enhance makeup wear.
How can I find a foundation shade that’s best for my skin?
At Clinique, we believe foundation needs to fit your Skin Type as well as your skin tone to be a perfect match. Try our online Foundation Finder: In just 60 seconds you'll discover the foundation you were born to wear. We also offer photo upload chat from Monday to Friday 12pm-4pm and 6pm-10pm with an Accredited Consultant who's an Expert in finding just the right formula and shade. For an in-person try-on, simply visit a Clinique Counter near you.
How do I get the longest wear from my foundation?
1. Start by creating an ideal makeup canvas with your appropriate Superprimer; it helps smooth skin's appearance and allows colour to glide on evenly. 2. Next, apply your Clinique foundation with our Foundation Brush. 3. Finish with a loose powder, like Blended Face Powder, to 'set' foundation and encourage longer wear.
How do I use a brush to apply my foundation?
When using liquid foundation, apply a small amount to the back of your hand and dot the brush into the foundation. Dab it onto the skin where needed, starting at the centre of face, blending outward with smooth strokes. When using cream or powder foundation, sweep the brush over the surface of the compact; apply with broad strokes on larger areas like the cheeks, and with edge of the brush for more precision around the nose and eyes.
What's the best way to apply bronzer?
To get a sun-kissed glow without exposing skin to harmful UV rays, use our Bronzer/Blender Brush to sweep bronzer where the sun naturally touches—forehead, nose, cheeks and chin.
How can I keep my eye shadow from creasing?
What's the best way to prevent lines and wrinkles?
Clinique’s guiding dermatologists tell us that 80% of the lines on our face are due to daily sun and environmental exposure. That's why using SPF 15 or higher on a daily basis is the single best anti-aging step you can take, complemented by customised, twice-a-day care like our 3-Step Skin Care System.
I’m concerned about ageing. What products are best for me?
Clinique has targeted anti-ageing options, from defense against the first signs of ageing to firming and lifting to bring back skin's look of 'bounce.' Check out our Skin Care Routine Finder to find the customised products for your skin’s needs. We also offer individual consultations- including photo upload and text chat online-with an Accredited Clinique Consultant to address your unique skin concerns from 12pm-4pm and 6pm-10pm Monday to Friday.
What can I do about visible lines and wrinkles?
To keep your skin looking youthful, strengthening your support structure and guarding from additional environmental damage is important. Our anti-ageing Repairwear Laser Focus Serum for the face and eye area is a great start. Apply 3-4 drops twice a day over entire face and around eyes after your 3-Step Skin Care System.. Follow with your appropriate treatment moisturiser and daily sunscreen.
What can I do about dark spots and discolouration?
To fade the appearance of darker areas and even the look of skin tone from hormonal changes, sun exposure or past discolouration, as well as help prevent new spots from forming, use Even Better Clinical Dark Spot Corrector. It helps reduce dark spots and discolouration, and helps even the look of skin tone. Apply it twice a day over your entire face (avoiding immediate eye area) after your 3-Step Skin Care System. Remember: since UV rays stimulate the production of darker pigment, using sunscreen every day is a must.
Why do I need a serum and a treatment moisturiser?
Serums are targeted to particular concerns, but are not meant to provide moisturisation. When skin lacks moisture, its barrier function can become compromised, diverting energy from renewal. By layering your treatment moisturiser over your Clinique serum, you're giving skin the best environment to promote renewal: barrier- supporting moisture plus a double-dose of ingredients targeted to your concern.
Do I need a separate eye cream?
The skin around your eyes is different from skin on other areas of your face—it’s only one-tenth as thick and has very few oil glands. That’s why it’s one of the first places to show visible signs of ageing. Targeted care that's specifically formulated for this delicate skin can help defuse the effects of eye-area aggressors, now and in the future.
Does Clinique have an anti-ageing eye cream that has an SPF?
Yes, we do. Superdefense Age Defense Eye Cream Broad Spectrum SPF 20 is a hydrating eye cream that helps protect against the appearnace of early signs of ageing caused by UV rays—as well as stress, pollution and dehydration.
I have breakouts, do you have skin care and makeup to help clear my skin?
Meet Our Consultants
With over 21 years of Clinique experience, they're experts and have great advice whether you're buying for yourself or someone else.